![]() I have to manually turn off the Helix and turn it back on after waiting 10 seconds or so to get the start up screen and maybe the "rebuilding patches" sequence. ) it always finishes the install but fails at the restart part of it (the screen just goes black and nothing else happens). ![]() The biggest concern I have is that every time I install any version of the firmware (2.12.0, 2.20.0, 2.30.0. Thanks silvered! Yeah, I've tried all of them. ![]() If you have trouble installing v2.50 it probably indicates a problem with your USB communications between your computer and Helix. The firmware update procedures are much more automated and simpler now. ![]() Have you tried any of the startup procedures described here? This doesn't leave me with a ton of confidence though that the next update will be any different, or that things are even running the way they should be. I had to boot a couple times because it froze when rebuilding patches, but eventually I got it running. I think I read this somewhere, but I am not sure.Īnother thing: if you reboot, and you think it hangs, it might only need some more time, so don’t turn the device off too soon.Īfter downgrading to 2.12.0 I tried going straight to 2.30.0 and it. If it helps: great if it doesn’t help: no harm done.Īnother suggestion: try using another usb cable and another usb port on PC (but if the Helix keeps failing to boot this suggestion is of no use).Īnother thing: perhaps it is not necessary to upgrade from 2.1, perhaps the Helix can go directly from 2.1 to 2.5. Perhaps a silly/stupid/too simple suggestion: did you check if the power cable is good connected? You could (when Helix is off) unplug it, re-plug it in the Helix, perhaps use another electric wall socket. Entered update mode!" and there's a red "-33" code in the top left corner of the screen as well. Although, occasionally I've gotten a screen that says "Boot failure. I should also mention, after I turn off the Helix after the blank screen problem, turning it back on typically just results in it hanging at the startup/version firmware screen. Has anyone run into this before? I just opened a support ticket to see if L6 can help out, but if there's anyone else who's been through this that could give me some pointers I'd really appreciate it. Problem is, every time the updater program goes to the "Success, your Helix will now restart" screen, the Helix looks like it's trying to restart, but only shows a blank screen and blank scribble strips. Today, boot problems again, so I'm trying to re-install the 2.30.0 firmware from a local file on my machine. At one point I was able to get up and running after a very frustrating series of on/off/on/off/on/off sequences that were really just me crossing my fingers hoping this time it would boot up. This weekend I tried updating everything to get on the latest firmware version so I can be ready when 2.50.0 comes out. Up until last week I was running 2.10.0 since my previous attempts at updating to 2.20.0 had failed and downgrading was the only thing that actually worked for me. So much so, that I've been avoiding updating for quite some time. ![]() I've had a ton of trouble updating my Helix every time there's a new firmware version. ![]()
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